Ethics Training and Profitability more

• • « • • smartsoljtiDns&sjppart • • • innovation . quality . perfornnante . responsibility * $ Ethics £ Compliance Officer * Ay The Eli rop ea n training and certification prog ram Trainingurile de etica siprofitabilitatea CristianDucu,PhDcand. www.ethics-compliance.eu BmartsnlulinnsSsuppnrt innovation . quality . performance, responsibil * $ Ethics £ Compliance Officer * A' The European training and certification program Trainingurile de etica si profitabilitatea Premise Ce sunt trainingurile de etica? Cum pot create profitabilitatea trainingurile de etica? • smartsaiutiansSsupport * $ Ethics £ Compliance Officer . . '■»«». ■ ■ P«f.™.„«. r«ponSibii^ * « The Europeatl trainjng and certjficali0ll pr0grarll Trainingurile de etica si profitabilitatea 6 Motive 33% 70% 72% 72% dintre Americani prefera sa cumpere prod use si servicii mai scumpe de la com pan ii care sunt considerate eticedecatde la com pan ii caroranu le pasade etica 25% dintre manageri au scris eel putin un raport intern ce contine lucruri neadevarate 33% 75% Ethics Resource Center Survey, 2005 (studiu leaiizatpe un esantion de peste 3000 de angajati) BmartsnlulinnsSsuppnrt innovation . quality . performance, responsibil * $ Ethics £ Compliance Officer * A' The European training and certification program Trainingurile de etica si profitabilitatea Trainingurile de etica (§i conformitate) sunt doar un instrument dintr-o infrastructure etica (cfr. terminologiei OECD) / sistem de management de etica §i conformitate (cfr. noii terminologii) BmartsnlulinnsSsuppnrt innovation . quality . performance, responsibil * $ Ethics £ Compliance Officer The European training and certification program Trainingurile de etica si profitabilitatea Managementul Eticii §i ConformitatN Tnseamna gestiunea aspectelor de etica §i ganizatii, alineata strategiei in teg rata, eficienta ____I.C______!J__J__ _l" _l _ -J__j efectiva corlformitate din activitatea u de Dusiness ECMS trebuie sa produca rezultate cuantificabile sj nu sa blocheze deciziile Tntr-o birocratie organizational^. * * T±lt"fZpl6»—, {$ ?hjcs ^ComP'iance officer Trainingurile de etica si profitabilitatea .nnovjoon quality pmormiiicii i.spon, *The European training and certification program Alte instrumente folosite in managementul eticii §i conformitalii: * Politicile §i procedurile e.g., politica privind nediscriminarea politica privind tratamentul informatiilor confidence politica privind conflictul de interese * Codul de Etica * Hotline/Helpline * Auditul de Etica sj Conformitate * Consilierea etica * Comitetele de etica * Stakeholder Engagement * Ethics & Compliance Risk Management * Raportarea Sociala Ce sunt trainingurile de etica? * # Ethics £ Compliance Officer . . inn.ve.ion .quil,„ . performance, responsibility * « ^ an(J eertjfjcaljon pr0grarll ;• • smartsDljtiansSsupport Trainingurile de etica si profitabilitatea [ ] Obiectivele programelor de training de etica Sensibilizarea angajatilor fata de aspectele etice §i de conformitate ale activitatilor companiei Educarea dpdv moral a angajatilor astfel meat ace§tia sa ia decizii etici in situatiile in reale cu care se confrunta Construirea unei culturi organizational care sa sustina obiectivele strategice ale companiei pe termen lung ;• • smartsolutiDnsSsuppDrt • innovation . quahtv . performance . responsibility £ * $ Ethics % Compliance Officer The European training and certification program Trainingurile de etica siprofitabilitatea * * * & Ethics £ Compliance Officer * J*? The European training and certification program y Trainingurile de etica siprofitabilitatea EXEMPLU TRAINING ON-LINE "Integrity Minute" Lockheed Martin Series 15: Financial Reporting, Management Practices, Reporting Concerns, and Intimidation Episode 2: Are You Sure? Lockheed Martin Integrity narrator: In our last episode, Rachel was concerned about changes to the Estimate at Completion she received from Josie. her program manager. :: Episode 1 :: Episode 2 :: Episode 3 * Return to the Lockheed Martin Integrity Minute Page* * # Ethics £ Compliance Officer . . inn.ve.ion .quil,„ . performance, responsibility * « ^ an(J eertjfjcaljon pr0grarll ;• • smartsDljtiansSsupport Trainingurile de etica si profitabilitatea Campania de rebranding de la CEC Bank a fost direclionata nu doar catre clienti, ci §i catre proprii angajati - Managementul a dorit sa-§i manifeste public noul viziune, dar §i noile valori la care adera. • smartsaiutiansSsupport * $ Ethics £ Compliance Officer . . '■»«». ■ ■ P«f.™.„«. r«ponSibii^ * « The Europeatl trainjng and certjficali0ll pr0grarll Trainingurile de etica si profitabilitatea Mitul "Budistului corporatist" * Problemele de etica sunt probleme eterne §i solutiile sunt universale. Nu ai nevoie de vreo expertiza pentru a le solutiona, ci doar de Tncredere in sine. Mitul "Filosofului omniscient" * Daca angajajii vor afla despre teoriile morale propuse de Aristotel sau Kant, ori despre cine §tie ce teorie moderna din Business Ethics, atunci ei se vor comporta corect din punct de vedere moral. BmartsnlulinnsSsuppnrt innovation . quality . performance, responsibil * $ Ethics £ Compliance Officer * A' The European training and certification program Trainingurile de etica si profitabilitatea » » Problemele de natura etica dintr-o companie pot parea simple. Unele chiar sunt a§a. Dar un management coerent al aspectelor de etica §i conformitate nu poate fi realizat prin "solutii universale" sau "Tncredere in sine". Trainingurile de etica §i de conformitate sunt despre situatiile concrete cu care se Tntalnesc/se pot Tntalni angajatii, despre cum trebuie sa reactioneze daca au cuno§tinta ca un alt angajat fura sau daca un client Tncearca sa-l mituiasca pentru a-i da marfa "pe caiet" ori sa foloseasca un echipament peste normele tehnice, despre relatiile dintre angajati, §.a.m.d. BmartsnlulinnsSsuppnrt innovation . quality . performance, responsibil * $ Ethics £ Compliance Officer * A' The European training and certification program Trainingurile de etica si profitabilitatea Fara ca managementul sa-§i exprime public atasamentul §i anqajamentul explicit fa{a de valorile §i principiile etice stabilite in organizatie §i fara implicarea sa in implementarea ECMS prin leadership etic, trainingurile de etica vor avea rezultate minime. Cum pot create trainingurile de etica profitabilitatea companiei BmartsnlulinnsSsuppnrt innovation . quality . performance, responsibil * $ Ethics £ Compliance Officer * A' The European training and certification program Trainingurile de etica si profitabilitatea [3.1] DISTINCJIE PRELIMINARA Beneficii financiare Profit Beneficii non-financiare Reputatie Ata§ament Mediu de crescut din Afaceri partea angajatilor "sanatos" Consolidare pe terrfien lung a profitului * * sT"±^fZp°l {I S?68 s(Comp"a"" 0fficer Traininqurile de etica si profitabilitatea * s' The European training and certification program [3.2] INDICATORI f. Imbunataprea managementului pierderilor 2. Corelapa dintre performanfa §i etica 2.1. Gradul de satisfactie in munca Cultura etica ► angajati mai putin stresati ► cresterea performantei 2.2. Protejarea reputatiei companiei (brand, imagine companie) Angajati corecti ► cresterea increderii in companie ► cresterea nr. clientilor 2.3. Beneficii non-financiare » Stabilitatea personalului » Cre§terea calitatii » Promovarea anumitor valori (e.g., pia{a libera, democratia) • smartsaiutiansSsupport * $ Ethics £ Compliance Officer . . '■»«». ■ ■ P«f.™.„«. r«ponSibii^ * « The Europeatl trainjng and certjficali0ll pr0grarll Trainingurile de etica si profitabilitatea [ 3] UN RAJIONAMENT SIMPLU Daca angajatii lucreaza Tntr-o companie in care exista o cultura etica, atunci ei vor fi mai motivatj sa lucreze pentru acea companie §i sa-i protejeze valorile chiar §i in afara zidurilor companiei. Costuri operational §i tranzactionale in scadere Productivitate crescuta * * * $ Ethics Compliance Officer **^? The Eur°Pean tracing and certification program Trainingurile de etica siprofitabilitatea [ ] MONITORIZARE & RAPORTARE Orice ECMS bine construit contine un sistem dupa care se evalueaza §i se raporteaza impactul instrumentelor de etica §i conformitate, deci si in cazul trainingurilor de etica. 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J! ^.!rnl Ct]uaiKii urn d*;l j - —i pc dipmnmit. pnn rift n iui wi i:\Atntt ptefclMHlt it tb;i u la rtndtt - — —* — d* aatkoriif i manxr de an^ad care iidica pTdUnw de ttti m ednpi dm cif c Tic part; *tpt -"-DLO Cuooauura u reiprrtarra rrg>nimt»ik» ■.'.'-ii'.- ■ j .■! nunagernenTulim. lAmiok*. p* fiMiAd necuno«i1«ni iki n«* ip+cUm rijhfnefitinloi r a, ,n=..lp niwut de cVfitTfnir pn lOO 1 1 KrUDfl i■':- r Mas vbforul u ftt uaubcut de unvtuc «frnu. ji wjianuale publtcc fflctdtrac ti r.j ciiua £ontUtan dii4»nra ru ur-pa.-r neflaErv j-.upfi i S ■ Jni. if-j ni. r .11:11.!. limo ni Irim . j in;'.<pj :i!.n 1 ■ isj <-> dcfinfiHtlBT ii nt[prifcirBimE4*f - it iptna* nimu de KKsm dr mlwrcjee eft rtunt [ ;-■ F.< - L-ueti p(iw4;s i rwanttoi ll pro^(dunlor pttnnj ■ cchiUbn BK*UU\t* it pudmtublJLE Ui QEMtAflilTa \iciur ilr ptoceduri rr.'_'ii!rp GriBMUrri reelamanflor irput d£ Audituii ftaoJki 1 ctiMUfa it 1* itrjnt ■ ftitimitidOT n ■ Riodutm numar de lecUmatn nrpitralc probiecne operxiouSe. snAil dr BnvsaM pm *np*mi nupr j banrn, madaliaiea u letrnmul dr ■..ufwur prrrum u frcd tuck VjuLa tr?u«nl«< u rrcUnafvIn pmfcu * iLEtA rmr Amtjr mct\ltw pftanci i>p«ct«h|itt 4t to:i bi *t*tta nunut de Kclaciaoi cut mixi upeae dr r;,: j pfiTii.ir.fti" Atoka mpKtuha EKlttitwi u if*tdbick ij>ji ptmul dt Li :ii*nt. dupi ■mfAcral fining al rtvUmahim vjmr m to pi CRISTIAN DUCU Senior Consultant & Trainer SMART SOLUTIONS & SUPPORT, Romania +4 072 251 6889 www.ethics-compliance.eu